Return & Refund Policy

Last Updated: October 2025

At StoreProdigi, we aim to provide high-quality digital products and a smooth shopping experience. Please read our policy carefully before making a purchase.

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1. Digital Product Policy

All products on our store are digital downloads — no physical items are shipped.
Because digital files cannot be returned once downloaded, all sales are final and non-refundable.

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2. Exceptions / Refund Eligibility

Refunds may be considered only in the following cases:

• You purchased the same item twice by mistake (duplicate order).

• You received a corrupted or incorrect file and we are unable to fix or replace it.

• A technical issue on our end prevented you from accessing your purchase.

To request a refund, please contact us within 7 days of purchase at support@storeprodigi.com with your order details.

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3. File Access Issues

If you have trouble downloading or opening your files, contact our support team. We’ll gladly help you access your purchase — refunds are not required in most cases once access is restored.

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4. Unauthorized Use

If our digital products are downloaded, shared, or redistributed without authorization, we reserve the right to deny refunds and restrict future access.